Booking Conditions

Last updated: 6 October 2026

G-Galaxy Travel (Pty) Ltd plans and arranges travel with airlines, hotels, tour operators and other suppliers. Your written quotation and booking confirmation identify the services, prices, inclusions, exclusions, payment dates and supplier conditions for your particular trip. Please read them carefully before authorising a booking.

Quotes and confirmation

Prices and availability can change until the relevant suppliers confirm the reservation or issue the ticket. We will advise you of a material price or itinerary change before proceeding. Check all traveller names against passports, dates, routes, room types and specific requests when you receive a proposal and again when you receive confirmation. Tell us promptly if anything is incorrect.

Payments

Your quotation or invoice will state any deposit, balance deadline and accepted payment method. A request or provisional reservation does not by itself guarantee space. Supplier deadlines can be strict; delayed payment may cause a reservation to lapse or a price to change. Use only payment instructions supplied through our official channels, and verify any unexpected change in bank details with us directly on 073 205 6435.

Changes, cancellations and refunds

Rules differ by fare, hotel, cruise, tour, insurer and travel date. Some services may be non-refundable or have change fees. Your specific written proposal or confirmation will identify the relevant conditions available at booking. Ask us in writing if you need a change or cancellation; we will explain the supplier options and any applicable charges before action where possible. Refund timing depends on the supplier and payment process. Your rights under applicable law remain in place.

Travel documents and insurance

Travellers should check passport validity, visas, transit permission, health and entry rules for every destination and connection. We can help identify requirements, but authorities decide admission and may change rules. Tell us about minors, dual nationality, assistance requirements or other circumstances early. We strongly recommend suitable travel insurance and checking its benefits, exclusions and claims process before purchase.

While you travel

Keep your ticket, itinerary and supplier confirmations handy, and check airline schedules before departure. Contact us promptly if a service is disrupted so we can help with the available options. Our office hours are Monday–Friday, 08:00–17:00; 24/7 emergency assistance is available for clients travelling. Routine enquiries and new booking requests are handled during office hours.

For a question about your quotation or booking conditions, email bernice@ggalaxytravel.com or call 073 205 6435. The trip-specific written terms and applicable supplier conditions should be read alongside this overview.